Tanga is one of 10 MSD zones. It was established in 2015 as a Sales Point center working under the Kilimanjaro Zone, previously known as Moshi Zone. Tanga Sales Point serves only one region, the Tanga Region.  In 2019, the sales point was upgraded to a Zonal office to save some Districts and health facilities from the Kilimanjaro and Manyara regions. This makes a total of 14 districts. The upgrade also gave the staff more authority in dealing with customers and ensuring smooth operations.

In 2023, two districts were shifted back to the Kilimanjaro zone: Simanjiro of the Manyara region and Mwanga of the Kilimanjaro zone. The zone remained, serving 12 districts: eleven (11) from the Tanga region and one (1) from the Kilimanjaro Region. The districts are Tanga CC, Pangani DC, Mkinga DC, Muheza DC, Korogwe DC, Korogwe TC, Handeni DC, Handeni TC, Kilindi DC, Lushoto DC, Bumbuli DC from the Tanga Region, and Same DC from the Kilimanjaro Region. Tanga zone is located in northern Tanzania and serves the Tanga region and Same District from the Kilimanjaro Region. Like other zones, it operates under the logistics and zonal operations directorate.

TANGA ZONE STRATEGICALLY INTENDED; - To facilitate the availability of health commodities at the zone and ensure a smooth flow of health commodities to health facilities within the timelines, zonal supply chain management was developed, considering all principles and necessary information flows, such as the flow of funds, the flow of commodities, and reverse logistics, in carrying out its mandates.

STORAGE OF HEALTH COMMODITIES - Maintaining proper storage conditions ensures the quality of life-saving health commodities. Product expiration dates are based on adequate storage conditions, and providing these storage conditions helps to protect product quality and save resources.Tanga Zone has storage facilities with 4,218 square meters of modern, computerized, and technological warehouses.

DISTRIBUTION COVERAGE  - Currently, the Tanga zone serves twelve (12) districts with 500 health facilities, ranging from zonal referral hospitals to dispensaries. Like other zones, the Tanga zone implements the six direct delivery cycles in all health facilities. The zone has 12 district-level hospitals, three district-designated hospitals, one regional referral hospital, 54 public health centers, 418 dispensaries, 17 faith-based organizations (FBOs), schools, colleges, military hospitals, and other authorized private hospitals. The number of facilities served constantly changes due to the expansion of health facilities.

CUSTOMER ENGAGEMENT   - Tanga has a significant customer base. It has well-trained and supportive staff to deliver a high standard level of service to all its segmented customers. The customers have been segmented into two groups; 

1. Corporate customers who are Hospitals that fall under Regional Referral Hospital.

2. Non-corporate customers include Primary Health Facilities (Dispensaries, Health Centers), District Hospitals registered by PO-RALG, and the Ministry of Health. Both corporate and non-corporate.

CUSTOMER FEEDBACK AND COMPLAINTS HANDLING

Tanga Zone welcomes opinions and feedback to improve our services. Customer opinions and feedback are treated with the utmost confidentiality and used for the intended purpose only. Customers can share their views and feedback through a letter, suggestion box, e-mail, telephone, website, physical visit, or any other convenient means. Tanga Zone has also opened different communication platforms, like WhatsApp, to bring customers together. 

CORPORATE SOCIAL RESPONSIBILITY

Tanga Zone remains committed to its role as a responsible corporate citizen toward its stakeholders and the communities within which it operates. Over the years, we have contributed significantly to initiatives that benefit disadvantaged communities and are tied to our operations. We work closely with the community to maintain social services and return the surplus to our community.