Our Management Systems and Operational Processes are ISO 9001:2015 Certified, entrenched and mature. The systems and processes are subjected to continual assessment, audit, and review. The details of our QMS are well documented in our Quality Management System which includes the measures of control over operational processes, change, non-conformance and review, management of risk, and analysis of data. Our major clients have seen these systems develop and mature over the period of the business association with MSD.

 Our process management and QMS ensures requirements for facilities, resources, equipment, process control, IT, QA, Warehouse operations, Customer service, Key accounts, debtors, creditors and risk, security, HR, and client requirements are managed and maintained to an international benchmark level. Scheduled self-audits and internal audits form the backbone of ensuring processes are compliant and act as a tool for continual review.

Risk management forms an integral process that ensures all known possibilities for failure are addressed and documented and corrective measures are put in place to minimize these potential risks. MSD has developed a Quality Assurance Unit which ensures levels of quality deliveries are maintained all the time of operations. Contingency (and risk) around critical equipment has been implemented, back-up equipment is fail-over tested on a scheduled basis. Risk (Loss Control) assessments are conducted and findings are investigated, actioned, and closed.

 Continual improvement initiatives have improved process efficiencies and controls, whilst our internal process training program has ensured process knowledge and operator understanding is evident throughout our facilities.