Dar-es-salaam zone was established on 2009 started its activities as MSD cost center serving three regions Morogoro, Coast and Dar es Salaam as well as Zanzibar under support of DANIDA. In the financial year 2013/2014, it was transformed into Strategic Business Unit (SBU). There are a number of drivers that lead MSD to transform Dar-es-salaam zone to Strategic Business Unit (SBU). These include; Health sector reform, Vertical program logistical integration, Direct Delivery (DD) system, increasingly competitive market, growth of MSD in terms of facility needs and branching out and the urge to achieve an optimal match between strategy and structure. Dar es Salaam Zone has total number of 29 employees including; Logistics, Pharmacies, Accounts, Sales, Customer Services specialists as well as Drivers.

Distribution Coverage

Dar es Salaam zone cover three regions; Dar-es-salaam region  which has three districts Temeke, Ilala and Kinondoni.  Morogoro region has seven districts; Mvomero, Kilosa,Gairo, Morogoro Urban, Morogoro Rural,Kilombero and Ulanga, Pwani region has seven districts; Bagamoyo, Kibaha Rural, Kibaha Urban, Kisarawe, Mkuranga, Rufiji and Mafia.

Strategically intended

1. To be an accessible seller and distributor of Medicines and Medical Supplies of right quality, price, quantity and at right time offering superior services to Dar-es-salaam, Pwani  as well as  Morogoro region habitants.
2. To be a center of excellence for health commodities supply chain in Dar-es-salaam, Pwani  as well as  Morogoro region offering the best storage and distribution services closer to our customers.
3. To improve sells and distribution of health commodities through good leadership, establishing distribution schedule, timely order fulfilment and enhance communication to our customers.
4. To improve service to our customers through shortens lead-time, increase stock availability, quality health commodities and stabilized working ERP System.
5. In expansion of market, retain existing customers, revive dormant customers and enhance customers /stakeholders.

Functions

1. To distribute medicines and medical supplies to Health facilities in Dar-es-salaam, Pwani  as well as  Morogoro region.
2. Communicate with customers and provide information on the products availability.
3. Attend customers complaints of the two regions and one district in time.
4. Carry out market survey and advise on the rationality of MSD price catalogue for medicine and medical supplies.
5. Promote sales of dormant and obsolete items and communicate new arrivals to customers.
6. Provide Logistics and Support Services to customers.
7. Sourcing special orders and follow up after sales services.
8. Enhance compliance to delivery schedule and order fulfilment.
9. Improve lead time and reduce order processing time.
10. Ensure timely completion of transaction in the system to improve stock integrity.